Refund and Returns Policy

Welcome to BikeLion’s Refund and Returns Policy. We strive to ensure your complete satisfaction with every purchase you make on our platform. However, we understand that sometimes things may not go as planned. This policy outlines our procedures for refunds and returns to make the process as smooth and transparent as possible. 

Refund Policy:

  1. Eligibility for Refunds:

    • We offer refunds on eligible items within 30 days from the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.
    • Certain items such as personalized or customized products may not be eligible for refunds unless they are faulty or damaged upon arrival.

  2. Refund Process:

    • To initiate a refund, please contact our customer support team with your order details and reason for the refund request.
    • Once your request is received and approved, we will provide you with instructions on how to return the item.
    • Upon receiving the returned item and verifying its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

  3. Refund Exceptions:

    • Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part or if the item is defective.
    • Refunds may be subject to a restocking fee for certain items, which will be deducted from the refund amount.

Returns Policy

    1. Eligibility for Returns:

      • We accept returns on eligible items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
      • Returns are accepted for reasons such as wrong size, color, or if the item received is defective or damaged.

    2. Return Process:

      • To initiate a return, please contact our customer support team with your order details and reason for the return.
      • We will provide you with a return authorization number (RMA) and instructions on how to return the item.
      • You are responsible for shipping the item back to us, and we recommend using a trackable shipping method.
      • Once the returned item is received and inspected, we will process your return and issue a refund, replacement, or exchange based on your preference.

    3. Return Exceptions:

      • Certain items such as clearance or final sale items may not be eligible for returns unless they are defective or damaged.
      • Returns received without a valid RMA number may not be accepted and will be returned to the sender at their expense.
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